MEMBERSHIP FEES & CANCELLATION POLICY
In 2024, we moved to new software, StudioLAB.
An annual non-refundable $50 registration fee is charged at the time of enrolment, which covers administration and insurance for the calendar year.
To secure a spot in classes, families must set up AutoPay (direct debit) by entering card details to StudioLAB (our student portal).
In setting up AutoPay, you agree to have membership fees debited fortnightly (on the Monday of the coming fortnight) from your nominated card. The debit schedule for 2025 commences on 13 January for adults and 27 January for children. StudioLAB provides full visibility of your account at all times with notice of any upcoming charges posted one week in advance.
AutoPay incurs a 1.70% + $0.30c charge per transaction.
Membership fees are not charged per class and have instead been averaged for the full year to allow AutoPay to run on a regular fortnightly schedule (including during school holidays for children).
Families with multiple students, please note that AutoPay can only run separate transactions for each section of our studio (i.e. Preschool, Junior, Senior and Adult). To avoid additional transaction fees, you can log in to StudioLAB and pre-pay a nominated amount at any time.
Any additional charges incurred (such as purchasing of merchandise, exam fees or concert fees) will also be run through AutoPay with prior notice.
Where classes do not run due to a Public Holiday, membership fees for adult students will be reduced accordingly while children can attend a make-up lesson in lieu of that class (refer to our Make-Up Lessons Policy).
For children’s enrolments an initial full-term commitment applies, after which cancellations or changes can be made with a minimum of four weeks’ written notice. As fees are averaged across the whole year, a final direct debit during school holidays may apply to finalise fees for the prior term.
Adult School cancellations are accepted at any time with a minimum of two weeks’ written notice.
Cancellations or changes to enrolments for students of any age will only be accepted in writing.
Pre-paid fees are strictly non-refundable.